04/08/2026
🚨 Please Read 🚨
We don’t usually make posts like this, but after receiving a very upsetting and disrespectful message from a now former new client, we feel it’s important to address a few things.
Firstly, please take the time to read our Terms & Conditions, which are pinned at the top of our page. By booking with Holistic Cleaning Services, you are agreeing to them.
One important point is regarding photographs. We take before and after photos of our work for insurance and quality purposes and also to promote our work online, If you do not want any photographs to be shared, please let us know before your clean. We will always respect your wishes, but we do need to know in advance.
Our arrival times are always an estimate. We do everything we can to be on time, but as two mums running a busy business, there are occasions where cleans overrun, traffic happens, or family commitments unexpectedly arise. We will always keep you updated if we’re running behind.
We also do everything we can not to cancel cleans. However, like everyone else, illness or family emergencies can happen. If we ever need to rearrange your appointment, we will always offer the earliest possible alternative and appreciate your understanding.
We’d also like to mention pricing. Please don’t ask us to lower our prices or question them after your clean. We are not “quick flick over” cleaners. We provide a thorough, detailed service, and our prices reflect the time, care and standard we deliver. We completely understand if we’re not within everyone’s budget, and that’s okay.
Lastly, we’d like to address one comment that was made to us personally.
Being told that we “only clean because it’s all we can do” was incredibly hurtful.
We don’t clean because we have no other options!! we clean because we genuinely love helping people and take pride in the service we provide. We are two hardworking mums who have chosen to build this business, and we’re incredibly proud of what we’ve achieved.
We will always treat our clients with kindness and respect, and we ask for the same in return. Any rude, aggressive or abusive behaviour will result in us ending the professional relationship immediately.
To the hundreds of wonderful clients and followers who continue to support us, thank you. We truly believe that most people are kind, and we’re incredibly grateful for every one of you. 💙