25/05/2020
Ian & Shirley are pleased to confirm that we plan to recommence our service from Monday 1st June 2020.
For clarity, we are outlining our booking and operating processes as we reopen:
(1) We will be contacting customers who had bookings postponed during the lockdown period.
(2) We will be contacting customers who have contacted us since lockdown and have been put on a follow up list.
(3) Until we are through this backlog, priority will be given to existing customers who contact us. New customers are always welcome to experience our services, however we feel it is only fair to loyal, existing customers to prioritise them.
We haven’t worked since 23rd March so as you can imagine there are a lot of postponed bookings and names on the list to get through!
We will be following the UK Government’s published guidelines “Working safely during coronavirus (COVID-19) – Other people’s homes” and should point out that we WILL NOT carry out work in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield.
In addition, there will also be the following measures in place for each home visit:
(1) Social distancing of 2 metres at all times.
(2) Our preference will be to work alone in your kitchen.
(3) Our preference will be direct access to the kitchen, via a back door if possible.
(4) As always, fresh gloves and towels are used for each clean.
(5) Upon completion all contact surfaces will be disinfected.
(6) Our preference will be Contactless Payment (when possible) via bank transfer.
We look to forward to working and seeing you all again.
Ian & Shirley