03/02/2026
Frequently asked Questions
1. How can I arrange an appointment?
Feel free to contact us between via WhatsApp on: 07562 683247 for an informal discussion or to arrange a home visit.
2. What services do you offer?
Regular cleaning – At intervals to suit - weekly, fortnightly, monthly etc.
One off deep cleaning;
Move in – move out clean;
End of Tenancy;
Specialist cleaning/decluttering and reorganisation;
Airbnb Management;
Emergency cleaning.
Full details of all our services are available on request.
3. Is there a minimum booking?
Yes, 2 hours for domestic cleaning.
4. Am I tied into a contract?
There are no fixed contracts, all we ask is that where possible you give us at least 2 weeks’ notice if you wish to terminate.
5. Do I need to provide anything?
We provide all equipment and cleaning products. However, should you have a particular product you would like us to use please let us know. We do NOT carry or use bleach as our insurance does not cover us for any damage this product may cause.
6. How do I make payment?
We accept cash at the time of the clean, bank transfer and standing order within 24 hours of the clean. If you wish to pay month by month this can be arranged but we will ask for payment in advance. A deposit will be required for all one off cleans.
7. What happens if I go away on holiday?
We can carry out a “Holiday Clean” where we will deep clean other areas like the fridge and microwave as well as bedding change, bin emptying and general tidying etc. so you can return from a relaxing break to a sparkling home. Alternatively, you can postpone until you return.
8. Do I still have to pay if I cancel?
This is not required but please do try to give us at least 48 hours’ notice so that we can offer the time slot to another client. In the event of a family member being at home due to illness, we understand this timescale may not always be possible so please contact us as soon as possible. If the illness is contagious, we will make suitable arrangements to return at a later date. We have elderly and vulnerable clients and we need to protect them as much as possible and if we become ill we let other clients down and loose money as we do not get “sick pay”.
9. What are your working hours?
Monday to Friday 9am – 6pm. Weekends and Bank Holidays can be arranged on request.
10. How are your cleaners vetted?
We are both DBS checked and have undertaken extensive training and comply with health and safety and HACCP regulations. We do not employ third party staff.
11. Can I provide you with a key?
We are more than happy for you to provide us with a key. All client’s keys are security coded and held in a secure safe until the day of your clean. We will ask you to sign a Keyholder Security Agreement. You may need to inform your home insurance provider and/or your alarm company. If you prefer you can use an external wall mounted key safe.
12. Do I have to have a regular booking?
We can schedule regular visits or as and when you require us to.
13. Do you have references?
There are several reviews on our website www.the-cleaning-angels.co.uk, and on our page. Written customer reviews are also available on request.
14. Do you have insurance?
We have full Public Liability Insurance for all services we offer. We are not covered for the use of bleach products in your home.
15. Can you change bedding?
We would be more than happy to do this for a small extra charge.
16. Do you clean windows & glass
We will clean any windows that we can safely reach using a three-tier step ladder. Mirrors will be cleaned if they are securely fixed to a wall.
17. What if I am not happy with a service?
In the unlikely event that you are dissatisfied with any of our services, please contact us immediately so that we can try our utmost to rectify the situation. Very occasionally things can get missed.
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