11/11/2021
To accurately record and process new and existing work records and supporting information in line with office and business procedures. Professionally deal with incoming and outgoing communication and to proactively monitor and record data to analyse and progress new and existing work.
Key Responsibilities:
1. The setup of stabilisation jobs
2. Compilation and completion of documentation
3. Completion of inventory sheets to confirm restorable and BER items.
4. Completion of drying certificates and electricity records
5. Filing and archiving of various documents, both electronically and paper based
6. Download of photos from devices where required including iPads, iPhones
7. Upload of photos to relevant job files
8. The receiving and making of telephone calls in a professional and confident manner, providing accurate information and facts, seeking assistance from colleagues when needed.
9. Development of guidelines and processes, for the benefit of your role and our service delivery.
Person Specification:
Experience of working in a busy office, using Microsoft word, excel and able to easily adapt to using other software
programmes. Insurance claims experience or experience of working in a
damage management business
(dealing with fire, floods and escapes of water in domestic properties. Good standard of education, especially a good standard of literacy, both written and verbal. Other experience or qualifications gained within an office and working
environment.
Computer literate with experience in Microsoft programmes (Excel, Word,
Outlook) Good analytical skills with an
eye for detail and an interest and understanding of the services provided by the business.
Motivated with an ability to use own initiative and prioritise tasks. Willingness to engage in continual learning for personal development and ongoing
development of the business.
To be flexible with a willingness to work additional hours on occasion where there is a surge situation or during busy times
and staff holidays.
