30/07/2026
Be honest — is this really a bad first clean?
Would you honestly be bothered sending an email with photographs for this?
The bin has clearly been cleaned. There are a couple of marks left, and one looks like something has actually melted into the plastic. We clean bins — we can’t magically turn an old council bin back into a brand-new one.
And before anyone says the bottom is still wet, that’s deodoriser and disinfectant. We mop the bin dry first, then spray that in afterwards so it is left sanitised and smelling fresh.
I’m not really sure what they expected the email to achieve. Did they think I was going to give the lads a telling-off over a permanent mark in the plastic?
All it achieved was a full refund and being taken off the round.
We’ll always sort out a genuine bad clean, but I’m not throwing the lads under the bus when they’ve clearly done the job properly. Some stains, scratches and melted marks simply do not come off.
Hopefully the next cleaner meets the standard they’re expecting. Something tells me they’ll have a lot more to complain about when they see what a proper half-job looks like.
Hi Team
Had my first deep clean today and it's definitely much better so thank you, but I thought the dry the bin as per the website, there's still some dirt on the top and bits on the floor with a small pool of water as per the images.
Just thought I'd relay it to you.
Many thanks