23/02/2026
Terms & Conditions
1. General
1.1. Tidy Minds Cleaning Services (“we”, “us”, “our”) provides residential cleaning services to clients (“you”, “your”).
1.2. By booking our services, you agree to these Terms & Conditions.
1.3. We reserve the right to update these terms at any time, with notice provided to clients.
2. Services Provided
2.1. Services will be carried out as agreed at the time of booking (e.g., weekly, fortnightly, monthly, deep clean, or one-off service).
2.2. A standard clean includes general surface cleaning, dusting, vacuuming, mopping and kitchen/bathroom maintenance.
2.3. Deep cleaning or specialist services (inside appliances, interior windows, blinds etc.) must be booked in advance and may incur additional charges.
2.4. We do not undertake:
Childcare or pet care
Garden work
Exterior window cleaning
Heavy lifting
Cleaning of biohazardous materials (e.g., animal mess, bodily fluids, infestations)
3. Pricing & Payment
3.1. Prices start from the advertised rate; final cost depends on property size, condition, and required tasks.
3.2. All bookings require payment on the day of service unless otherwise agreed.
3.3. Payment methods accepted: bank transfer, cash, or online invoice.
3.4. Late payments may incur a £10 late fee.
3.5. All prices are non-negotiable and may be reviewed annually.
4. Booking & Cancellations
4.1. All bookings must be confirmed via message or email
4.2. Cancellations made with less than 24 hours’ notice will be charged at 50% of the service price.
4.3. Cancellations made on the day or if we arrive and cannot gain access will be charged at 100% of the service price.
4.4. If we need to cancel or reschedule, we will provide as much notice as possible.
5. Access to Property
5.1. You must ensure safe and reasonable access to the property at the agreed time.
5.2. If keys are provided, they will be kept securely and unlabelled.
5.3. If we cannot gain access due to a locked door, alarm, or other reason, the full fee will be charged.
6. Cleaning Supplies & Equipment
6.1. We provide all necessary cleaning products and tools unless agreed otherwise. We do not use our own vacuum due to cross contamination risks. Please ensure your vacuum is in full working order or fully charged on the day of your scheduled clean.
6.2. If you request the use of your personal products/equipment, we are not responsible for any damage caused by them.
6.3. If specialist products are required (e.g., for marble, stone, wood), you must supply them unless a surcharge has been agreed.
7. Health, Safety & Working Conditions
7.1. To protect staff, we require the workspace to be reasonably tidy before arrival (e.g., floors free from excessive clutter).
7.2. We cannot clean areas that are unsafe or inaccessible.
7.3. Aggressive behaviour, harassment, or unsafe environments will result in immediate termination of services without refund.
7.4. Pets must be secured if they pose a risk or obstruction.
8. Breakages & Liability
8.1. We take great care in your home, but accidents can happen. Any damage caused directly by us will be reviewed and dealt with fairly.
8.2. We are not responsible for:
Items already loose, fragile, or poorly secured
Wear and tear on surfaces or appliances
Pre-existing damage
8.3. You must report any issues within 24 hours of the clean for investigation.
9. Satisfaction Guarantee
9.1. If you are unhappy with any part of the clean, please inform us within 24 hours and we will return to re-clean the area free of charge (where reasonable).
9.2. Refunds are not provided.
10. Photos for Business Use
10.1. We sometimes take before/after photos for training or marketing.
10.2. We will never post identifiable photos of your home without your permission.
10.3. You may opt out at any time.
11. Termination of Services
11.1. Either party may terminate ongoing services with one week’s notice.
11.2. Immediate termination may occur if:
Payments are repeatedly late
Access is repeatedly denied
Staff feel unsafe
Terms & Conditions are repeatedly breached
12. Data Protection
12.1. We store your contact details securely and only for the purpose of providing cleaning services.
12.2. Your information will never be shared with third parties without consent.
