11/09/2026
They say your life can change in a split second... and on Tuesday morning at 9am, on the morning of my 27th birthday, mine did.
I was involved in a car crash. My car is completely written off, my birthday definitely didn't go how I'd planned, and honestly... it was terrifying. But I'm okay, I'm recovering well, and as of yesterday, I'm officially back at work.
And if I'm being completely honest, this week has left me feeling an absolutely ridiculous amount of gratitude. A few years ago, my life looked VERY different. I didn't have the support network I have now. I didn't have the people around me that I have now. I didn't have the friendships, relationships, connections, family support and community that I have now.
I've worked really hard to build those things, and this week has shown me that while I've been busy building those relationships, they've been busy building one right back around me. 💯
So I want to take a minute to say some very, very big thank yous.
❤️ To my incredible clients
To every client who got a cancellation call or message and didn't care about the cancelled appointment... you cared about whether I was okay. That meant more than I can explain. And to the clients I saw yesterday who handed me birthday cards instead of complaints about the appointments I'd had to cancel... honestly, you have my heart. 🥰
I came back to work expecting to feel like I needed to apologise for disrupting everyone's week, and instead I was met with people asking how I was, checking I was okay and just being genuinely lovely humans. I'll remember that.
❤️ To the client who basically wouldn't let me overdo it yesterday
Thank you for giving me the world's tiniest list of easy jobs and refusing to let me do anything else 😂 And then sending me home with something to eat so I couldn't go home and immediately ignore you and overdo it anyway. You know me too well already. 😂❤️
❤️ To my newest client
Imagine meeting someone for the first time while they're still recovering from a car crash. 😂 You knew I was still recovering, but you still welcomed me into your home for our very first session. You laughed with me, encouraged me, and let me have full "bragging rights" over what we managed to achieve together. Thank you for making what could have been a very strange first session feel completely normal. It was exactly what I needed. ❤️
❤️ To my amazing NeuroClean staff
You lot absolutely stepped up. You contacted clients for me, managed things, kept the work moving and basically made sure everything kept ticking along while I was dealing with the aftermath of the crash. And then, when I was finally ready to see people again, you turned up with the CUTEST birthday gift basket because I'd completely missed out on celebrating my birthday. 🥹❤️
I genuinely couldn't be prouder of the team I've built. NeuroClean might be my business, but it isn't something I can or want to carry completely on my own anymore. Having people I trust enough to step in when I can't is something I will never take for granted.
❤️ To my family
Thank you for coming to get me from the crash, helping me get all my stuff out of my written-off car, and immediately making getting me another car a priority THAT SAME DAY. Because you know that for me, a car isn't just a car. It's my freedom, it's how I get to my clients, it's how I work, and it's how I do the job I love.
You didn't let me sit there worrying about losing any of that. You just got on with helping me sort it. I am so grateful for you. 💖
❤️ And a massive, very special shout-out to Angela at LilyAnne's Wellbeing
You deserve your own paragraph. 😂❤️ Thank you for giving me somewhere to go and just... process. For listening to me, validating what I was feeling, reminding me of the things I needed reminding of and letting me be overwhelmed without trying to make me stop being overwhelmed. For the Red Bull because apparently THAT is what it takes to calm and regulate my ADHD brain 😂 and for the hug. That hug mattered.
Especially because you were already overworked and overwhelmed yourself, and you still made space for me. I won't forget that. ❤️
And then there's the bigger thing this whole experience has made me think about.
People matter.
Like... really matter.
When something goes wrong, it's the people around you that show up. The people who pick you up, feed you, check you're okay, let you rant, make you laugh when you're probably not quite ready to laugh yet, tell you to sit down when you're convinced you're absolutely fine and can definitely do another job 😂 and the people who just... show up.
A few years ago, I didn't have that. And I think that's probably one of the reasons NeuroClean became what it is. Because I know what it feels like when life gets too much and you don't have enough support around you. I know how much difference it makes when someone comes along and doesn't judge you for where you are. That's EXACTLY what I want NeuroClean to be for people.
For some of our clients, we genuinely become part of their support network. We're the person coming into their home when everything feels overwhelming. We're the person helping when they've run out of energy, time, capacity or just don't know where to start.
But for other clients, what we're doing is giving them the space to build their own support network. If we can take some of the pressure off at home, maybe that gives someone enough energy to see their friend, visit their family, go to an appointment, get involved in something they enjoy, actually leave the house, build friendships, maintain relationships and have a life outside of the four walls of their home. That is so much bigger than cleaning.
This week has reminded me just how important it is to have people. Not perfect people. Not people who always know exactly what to say. Just people who show up. People who care. People who make you feel like you don't have to deal with everything on your own. I am unbelievably lucky to have those people now.
My clients. My staff. My family. My friends. My connections. My community.
A few years ago, I didn't have this. I've worked incredibly hard to build these relationships... and this week showed me that they've worked pretty damn hard to build something around me too. ❤️
So yes, my 27th birthday involved a car crash, a written-off car and absolutely none of the birthday plans I had in mind. 😂 But it also reminded me of just how loved, supported and lucky I am.
And honestly?
I'll take that.
Thank you to every person who checked in, helped me, listened to me, fed me, hugged me, made me laugh, covered for me, worried about me, rearranged things for me or just sent me a message to make sure I was okay.
I love and appreciate you more than I can probably put into words.
And here's to 27. 🥂❤️✨
- Maverick, Founder of NeuroClean