04/11/2021
Cleanscapes Ltd. provides high quality, service orientated, professional cleaning & gardening services to housing associations in London and across the South of England. Our Head Office is located in Capel, near Dorking, Surrey.
Due to fantastic growth of the Company, we are looking for a part time Customer Services Administrator to work five hours per day, from Monday to Friday, hours to be agreed with the successful candidate.
We offer a pro-rata starting salary of £19,000 to £20,500 per annum, depending on experience.
The role
Provide an excellent standard of customer service to all external and internal customers
Experience relating to complaint handling within a customer service environment
Taking personal ownership and responsibility for resolving enquiries from clients promptly
Communicating effectively with internal and external clients by telephone, e-mail or in writing in a clear, concise and polite manner
Providing factual information in line with customer queries and demands
Working collaboratively to achieve our team service level agreements
Skills & Experience required
Strong customer service experience, however candidates who have a passion for customer service will also be considered
IT literate, with experience of using Excel and Microsoft packages
Self-motivated, with the ability to plan and organise workload whilst taking into account changes and conflicts in priorities
High level of accuracy
Excellent communication and numerical skills
Flexible
Team Player
Positive Attitude
At least 6 months experience in a customer services administrator role preferable
This is an excellent opportunity for the right candidate to join a well-respected company that continues to grow and offer further opportunities for promotion in the future.
We are offer full training for the role, free onsite parking, 28 days paid holiday and a pension scheme. Due to the location of our office, your own transport is required.
Cleanscapes Ltd. is an equal opportunities employer.
Please note that we do not deal with any recruitment agencies.
Part-time hours: 25 per week
Job Types: Part-time, Permanent
Salary: £19,700.00-£21,000.00 per year
COVID-19 considerations:
We have open spaced offices with good measures in place to mitigate the risk of Covid-19