17/05/2026
CUSTOMER NOTICE
Dear all customers,
From today onwards, customers will be assigned a 15-minute time slot for all drop-offs and collections. If you are unable to arrive within your allocated slot and do not notify us beforehand, you will need to rebook for another time.
For delivery collections/drop-offs, if a slot has been booked and no one is home when we arrive, a £2.50 reattendance fee will be charged to cover the additional journey.
We completely understand that unexpected things happen, and we’ve tried to avoid introducing charges like this. However, over the past month we’ve had a significant increase in missed appointments, with Ashley sometimes waiting up to an hour for customers who haven’t arrived or been available.
Unfortunately, this is no longer feasible for us as a business, so we appreciate everyone’s understanding and cooperation moving forward.
We really appreciate all of your continued support and thank you for understanding.