23/11/2024
Terms & conditions for Shine Away Cleaning Services!
By engaging any service with Shine Away Cleaning Services you are in acceptance of our full terms & conditions as set out below:
1. If at anytime any staff member of Shine Away Cleaning Services feels: Unsafe, threatened, violated or are abused in any way, they have the right to refuse service, leave the premises and report to appropriate authorities if necessary.
2. Complaints:
We are only human! And although we strive for perfection, YES! sometimes we may “miss certain things”
In the event of this occurring please contact Shine Away Cleaning Services with photographic evidence within 24 hours of your clean with what was missed or not completed correctly and we will be happy to return to your property to complete what had been missed.
If a clean has been completed and a complaint is made after 24 hours it will not be addressed as it is outside of the 24 hour period.
If a concern arises with a member of staff, please do not hesitate to contact Shine Away Cleaning Services to discuss the issue further.
3. Availability:
Shine Away Cleaning Services is NOT available on weekends. Availability is MONDAY-FRIDAY unless otherwise agreed, a $20 surcharge will be added for General Cleans and $40 for Deep Cleans etc.
Shine Away Cleaning Services is NOT available on public holidays, should your clean fall on a public holiday, you will be offered an alternative day (if there is availability) or alternatively your clean will be carried over to the next scheduled booking.
4. Travel Fee:
Some locations that are outside of Shine Away Cleaning Services travel locations may incur a travel fee of $2 per every km
5. Please note that 2 workers provide twice the manpower, and therefore, you will be charged the hourly rate per worker
With 2 workers, project time is cut in half, resulting in the same cost as one worker for the full time quoted.
6. Illness:
It is your responsibility to let Shine Away Cleaning Services know if at any time of your booking you or anyone in your household is sick or unwell, your booking will be rescheduled for another time, failing to do so, we have the right to refuse service and you will be charged as per your booking.
7. Payments:
Shine Away Cleaning Services requires full payment for invoices and cleaning services within 7 days of the service date, unless otherwise agreed. Late payments will incur a $5 fee and must be paid within 7 days to prevent additional charges/fees. Ensure payment is made by the due date on the invoice to avoid late fees.
8. Cancellations:
24 hours notice by the customer is required to postpone or cancel a service for any reason.
In the event that a customer does not provide 24 hours notice prior to the commencement of the service, the customer agrees to pay a cancellation fee equivalent to 1 hour cleaning for administrative costs and loss.
If 24 hours notice is provided, Shine Away Cleaning Services will provide its best endeavours to reschedule in accordance with the customer’s expectation.
9. Advertisement/Photography:
At times Shine Away Cleaning Services may take photos for advertising purposes only. Under no circumstances will Shine Away Cleaning Services ever take photos of your personal belongings or your children to be posted. We will not use photos with your personal information. If you do not wish for Shine Away Cleaning Services to take photos for advertisement purposes please let us know either by message or next booking.
10. Damages:
While Shine Away Cleaning Services takes the utmost care & respect for your home, with all your personal belongings and property accidents do happen, we kindly ask you to place the following away in a safe place: antiques, valuables, heirlooms or any irreplaceable belongings to prevent any accidental damages.
If any damages occur during your scheduled clean Shine Away Cleaning Services will contact you immediately to report the issue.
If you wish to report any damages to your property that Shine Away Cleaning Services may have caused during your clean, you must do so within 24 hours of your booking, otherwise anything after 24 hours will not be our responsibility.
11. Booking Confirmation Policy:
Shine Away Cleaning Services will send a booking confirmation message the day before your scheduled clean. Please reply with “Yes” to confirm or “No” if you need to cancel or reschedule.
If no response is received, this will be taken as a declined booking, and your appointment will be automatically cancelled to allow the time slot to be offered to another client.
