07/09/2026
COSGROVE CLEANING SERVICES
TERMS OF SERVICE
Thank you for choosing Cosgrove Cleaning Services. We aim to provide reliable, professional and thorough cleaning services while treating every client's home with care and respect.
These Terms of Service are designed to make sure both you and Cosgrove Cleaning Services understand what is included in our services and what is expected when a booking is made.
1. Domestic Cleaning Services
• Payment for domestic cleaning services is due on the day of the clean, unless another arrangement has been agreed upon beforehand.
• Payment can be made by cash or direct deposit.
• Areas to be cleaned must be reasonably accessible and free from excessive clutter. •Excessive clutter may prevent areas from being cleaned efficiently.
• If an area is inaccessible or excessively cluttered, Cosgrove Cleaning Services may be unable to clean that area.
• Dishwashing and laundry are not included in our standard cleaning service unless specifically agreed upon before the clean.
• Any additional services or tasks outside the agreed cleaning service may incur an additional charge.
2. Bookings, Cancellations & Rescheduling
• We require at least 24 hours' notice if you need to cancel or postpone a scheduled clean.
• Where less than 24 hours' notice is provided, a reasonable cancellation fee may apply where permitted by law and where appropriate to the circumstances.
We understand that emergencies and unexpected circumstances can happen, and these will be considered on a case-by-case basis.
• If a booking is cancelled or postponed without sufficient notice, Cosgrove Cleaning Services may seek payment for reasonable costs or losses incurred as a result of the cancellation, where permitted by law.
3. Cleaning Products & Allergies
• Please advise us before your clean of any allergies, sensitivities or preferences regarding cleaning products.
• If you require a particular product that we do not normally carry, you may be asked to provide that product for us to use.
• Please ensure that any products supplied by the client are clearly labelled and suitable for the surface or area they are intended for.
4. Property Access
•Clients are responsible for ensuring that Cosgrove Cleaning Services can access the property at the agreed time.
•Please provide any necessary information regarding keys, gates, security systems, alarms or other access arrangements before the scheduled clean.
•If we are unable to access the property and the clean cannot be completed, a reasonable fee may apply where permitted by law.
5. Pets & Safety
• Please advise us of any pets at the property before the clean.
• For everyone's safety, aggressive or potentially dangerous animals must be safely secured away from the areas being cleaned.
• Cosgrove Cleaning Services reserves the right to stop or decline a clean if we reasonably believe the working environment is unsafe.
6. Property Condition & Additional Work
• Our pricing is based on the information provided about the property and its condition when the booking is made.
• If the condition of the property is significantly different from what was described, additional time or charges may apply.
This may include:
~ Excessive dirt or grime
~ Heavy build-up
~ Excessive clutter
~ Mould
~ Neglected areas
~ Excessive rubbish
~ Areas requiring substantially more time than a standard clean
• Where reasonably possible, any significant additional work or charges will be discussed with the client before proceeding.
7. Fragile Items, Damage & Pre-existing Conditions
• Clients should advise us of any fragile, valuable or delicate items and any surfaces requiring special care before cleaning begins.
• Please advise us of any existing damage, cracks, stains or other pre-existing conditions.
• We take reasonable care when carrying out our services.
• We cannot be responsible for pre-existing damage, deterioration, defective items or damage caused by products or materials supplied by the client.
• If accidental damage occurs during a clean, we will communicate this with the client as soon as reasonably practicable.
8. Bond / End-of-Lease Cleans
• A 50% deposit is required at the time of booking for bond/end-of-lease cleans.
• The remaining 50% balance is due before the cleaning work commences.
• Any cancellation or refund of a deposit will be handled in accordance with the agreed booking terms and applicable Australian Consumer Law.
• Bond cleans are based on the areas and requirements agreed upon at the time of booking.
• Additional work outside the agreed scope may incur an additional charge.
• Clients are encouraged to provide their real-estate agent or property manager's cleaning checklist before the clean so that specific requirements can be discussed.
Cosgrove Cleaning Services will make every reasonable effort to complete the property to a high standard. However, we cannot guarantee that a landlord, property manager or real-estate agent will approve the property or release a rental bond, as that decision is outside our control.
9. Satisfaction & Concerns
We want our clients to be happy with the service we provide.
If you have a concern about your clean, please contact Cosgrove Cleaning Services as soon as reasonably possible so that we have an opportunity to discuss the issue and, where appropriate, rectify the problem within a reasonable time.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
10. Pricing
• Quotes and prices are based on the information provided by the client and the expected condition of the property.
• If circumstances or the condition of the property are substantially different from what was described, the price may need to be reassessed.
• Any significant changes to the agreed service or price will be discussed with the client wherever reasonably possible before additional work is undertaken.
11. Payment Details
Cash: Accepted on the day of the clean.
Direct Deposit / PayID: Payment details will be provided directly to the client at the time of booking or on the invoice.
12. Acceptance of Terms
• By booking a cleaning service with Cosgrove Cleaning Services, the client acknowledges that they have had the opportunity to read and understand these Terms of Service and agree to the terms applicable to their booking.
• Nothing in these Terms of Service is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.
COSGROVE CLEANING SERVICES
Professional • Reliable • Thorough
📞 0431 715 415
ABN 56 807 317 001
Cash or Direct Deposit accepted
