31/03/2024
Wishing everyone a safe and Happy Easter. 🐣
I’d like to thank everyone who has enquired for cleaning services and to those who have booked in for a clean.
I would like to address a few things to ensure future cleans run smoothly and effectively.
1. If you are a new client booking in please let me know the condition of the property whether it’s been maintained frequently or not. (Photos can be helpful) this can help me give accurate time estimates and ensure I have the perfect products and tools for the job.
2. Please ensure you notify me if you need to cancel your clean, this enables me to be able to offer a one off clean to other clients waiting for an opening.
3. I understand that some clients work from home or would like to book cleans while they are home, if this is the case please try to give me space in order to be able to clean effectively and efficiently.
4. If you’re wanting extras such as oven cleans, window cleaning, grout cleaning I require 24 hours notice as I do not carry all my products and tools with me to all cleans.
5. Please do not touch my products or tools without my permission. I recently attended a clean this week where a client kept touching my cleaning products and tools using them to clean areas of their home that they hadn’t requested for me to clean. Some of my tools, cleaning chemicals and microfibres are area specific to avoid cross contamination.
6. If you’re going to request for me to use one of your cleaning products please ensure they are correctly labelled and I know exactly what chemicals it contains. The health and safety of myself, my labour hires and those in the home that I’m cleaning is my number one priority. A client this week handed me 2 dangerous chemicals combined which presented a work, health and safety risk.
7. Invoices will be sent out same day, if you haven’t received your invoice by 9am the following day please contact me. Invoices are to be paid within 7 days, if payment hasn’t been made future cleans will be paused.
8. If you regularly cancel a clean with minimal notice a deposit may be required for future cleans as at times I am unable to fill the spot.
9. Please be patient with responses. My work does not end when I finish a clean for the day, I still have to invoice, organise for next day cleans and balance parenting I will respond as soon as I am able to.
